FREQUENTLY ASKED QUESTIONS (FAQ)
Operations, Data Control, & Security Framework
Operations & Governance Framework
Q: Does the system automatically reduce room availability balance when a guest makes an online booking?
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A: NO. This is a common misconception. Hotels are REQUIRED to manually update their room quotas in the dashboard. The system will only reflect 'Full House' status if the hotel manually toggles the status to 'Offline' or sets the online stock balance to '0'. We do not update stock on behalf of the hotel.
Q: Can Legates Gilt developers modify my hotel's room pricing or inventory settings?
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A: ABSOLUTELY NOT. We have disabled all operational controls on the Developer Login accounts. When developers log in, they can only view diagnostic data for code maintenance purposes, with all operational write buttons disabled completely.
Q: Is my guests' personal information stored in the Legates Gilt database?
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A: NO. Under our Zero Data Retention policy, guest personal data exists within the system only during the payment transaction. Once the booking email is dispatched to the hotel and Stripe processes the payment, the data is purged instantly from temporary memory.